Easy setup

Smart responder can be implemented and tailored to your company processes in a matter of days


All major channels

Answer inquiries from all major channels and your web. Be it homeAway, VRBO, FlipKey, your web or new partner


Smart alternates

Smart alternates prioritized according to match inquired unit. No need to define alternates one by one for each property



Auto-detect the language to use based on the phone country code in the inquiry. Beside English, currently we can handle +8 languages

What is Smart Responder?

Smart Responder is an inquiry auto-responder that has unique features. Not only does it answer inquiries from all major channels (VRBO, Homeaway, Flipkey, your Web) within a minute or so, but it does so in a very visual way with smart alternates if the property is not available. And it is very easy to set up thanks to our team and the magic Smart Algorithm. For now, smart Responder is available to all Escapia users.


Drag and drop lead management

Your team will love it: It is drag and drop, works on iPad, and allows for process customization.


Auto responder rich features

Fully customizable, export andvanced filtering advanced filtering to target leads precisely and better than whole team of people.


Fully automated deal creation

Each deal/lead is automatically captured in the pipeline, with all customer and responses information.


Answer inquiries from all major channels and your web

VRBO, Homeaway, Flipkey, EscapiaNET, your Web or Your New Partner

We know how important it is today to keep up with all the different sources of inquiries.


Beautiful and customizable design – pictures sell!

Why would you send just a text email when it's proven that pictures sell? Emphasize your branding by customizing colors and branding to stand out even when prospects inquire on 5 or 6 properties.


Real time availability and exact quotes

Real time availability and exact quotes straight from your vacation rental software. Your reservationists save time, and your potential customers save time too. Direct booking links straight to your website's reservation form for the right property make it easy for your prospects to book. Every click you save them means more conversions.


Smart alternates prioritized according to match quality based on inquired unit

Exact Matches and Close Matches, showing what matches and what does not. Smart Responder delivers a list of alternates ranked by match score, from Exact Matches to close matches. As long as you have one property available, you will not run out of alternates. By showing what matches and what does not- for key criteria- your potential guests know what they get. Enables 1 hour set up and automatic updates. No need to define alternates one by one for each property. No need to update them every time you add a new unit. Just let us use the key criteria already in your VRS, and tell us which are the most important in your location.

Combine properties to accommodate Groups

If you do not have a unit for 12 guests, it will propose 2 or 3 units in the same location to accommodate that group.

  • Weddings
  • Families
  • Group of friends
  • Teams

Handle multilingual

Auto-detect the language to use based on the phone country code in the inquiry. Without phone, the default language is English. Currently we can handle German, Russian, Czech and 5 other languages!









Smart keywords

A keyword like “parking” in an inquiry comment will trigger the display of a link to any page you want – like a page with parking advice on your website. You know those keywords that keep coming back… How can we transfer from the airport? Where can we park? And so on… Smart Responder is able to display links or paragraphs with the answer to those Frequently Asked Questions so your customer’s questions are answered immediately.


Partial Availabilities

If the inquiry is for 6 nights and the unit is available for 5 nights mention the available dates – in the hope the potential customer will at least be happy to reserve these, plus maybe another of our units, or change his stay dates

Smart Responder Plans & Pricing

Select the package that best fits with your property volume, place your inquiry, and let Smart Responder take care of the rest!

    • $ 0 Monthly
      • FREE TRIAL
      • Yes, free!
      • Contact us to check if your company is eligible. Usually over 200 units
      • Self-support with docs and videos
      • Key features
      • No commitment

    • $ 300 Per Month
      • Self-support with docs and videos
      • Key features
      • No commitment
      • Not included: Pipedrive fees $12/month/agent

  • GOLD
    • $ 599 month
      • Unlimited Responses. $5.5/unit/month. Minimum $599/month, set up $ 1,000
      • No conditions-any number of units.
      • 24/7/365 personalized support
      • Full featured
      • No commitment
      • Not included: Pipedrive fees $12/agent/month

    • Inquire

Our happy customers



General Manager RENTeGO

“I cannot even imagine going back to the days when we did not have Smart Responder!”



Chief Reservationist Captain Cook Resorts

“Smart Responder lets our prospective guests know we’re an active and pro-active vacation rental management company!”



Founder Private Homes Hawaii

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